
Shipping & Returns
FAQs
TGE (Air Freight) to most of WA and the rest of Australia will be 1-2 days. Up to 5kg. Please note, larger items may take longer to deliver.
For Reference, Road Freight to:
Perth area – Approx. 6 days
Carnarvon WA – Approx 8-9 days
Port Hedland WA – Approx 10 days
Broome WA – Approx 10 days
Darwin NT - Approx 8 days
Cairns QLD - Approx 6 days
We mostly use Direct Freight Australia wide( Road Service). We also use TGE Team Global Express ( Formally Toll Priority) for smaller parcels up to 5kg to WA, TAS, NT and remote QLD.
Yes. Tracking information is printed on the bottom of the invoice which is emailed to customer.
Please contact us if you live in a remote location and have experienced difficulties with deliveries in the past. We will work with you to find the best solution.
The total purchase price of any goods is inclusive of shipping and handling charges – indicated on the Powerbox invoice and prior to placing your order online.
Direct Freight will usually contact us for further information if delivery cannot be made. TGE is not monitored but can be contacted if not received in time.
We use flat rate shipping Australia Wide for most orders. Larger orders can be estimated upon request.
Orders can often be shipped quicker however this needs to be arranged as higher freight charges may apply.
Yes. Although extra charges could apply.
Yes. Methanol Fuel Cells and Lithium Batteries are deemed "dangerous goods" by carriers which involve higher shipping charges and are generally quoted in advance.
