Return Merchandise Authorisation (RMA)
Need a Repair or Warranty Claim?
At Powerbox Australia, your satisfaction is our priority. All necessary checks are taken to ensure we deliver high quality products. In the unlikely event of faulty equipment or defects on arrival of goods, please complete and submit the form below with the relevant product details, model, product code and serial number. We will endeavour to process the request as soon as possible.
If your warranty or repair is for a Victron product that you purchased elsewhere, please visit the Victron Warranty Repairs page for further support.
Returns Process
To initiate a return, submit the return request form below. To assist in the timely processing of repairs/returns, kindly ensure all the mandatory fields in the form are completed accurately.
Upon submission, you'll receive an email from service@powerbox.com.au, confirming your request is under review. Our team will respond within 48-72 hours.
If your return qualifies, you'll receive an RMA number. We'll then submit it to the supplier and coordinate the repair process, keeping you informed about the estimated completion date.
Upon receiving the RMA number and return address, please ship the faulty unit to Powerbox Australia. If the repair is covered under product warranty, our Repair Centre will repair and return the faulty product. If the repair is out of warranty, Powerbox Australia will provide a quotation for the repair and return of the faulty unit back to you.
Submit a Return Request
Frequently Asked Questions
The processing time for RMAs may vary depending on the nature of the product and the issue. Our customer support team will provide you with an estimated timeline and keep you updated throughout the process.
The cost of transport and packing for the returned goods are the responsibility of the sender.
Yes, there is typically a time limit for submitting an RMA request. Please check our warranty policy for the specific timeframe within which an RMA request should be made.
When requesting an RMA, please provide details such as your name, order number, product serial number, description of the issue, and any supporting documentation or photos if necessary.
To initiate RMAs with Powerbox Australia, simply fill out the form on this page. Once submitted, the form will be emailed to service@powerbox.com.au for processing. Please ensure all required fields are completed for efficient processing. Contact our customer support team for further assistance.
