Frequently Asked Questions
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Welcome to our FAQ's page, your hub for quick answers to common questions. Explore topics like custom design, shipping, returns process and more. We're here to help you find the information you need to make informed decisions. Can't find the answer you need here? Scroll down the page to contact us so we can be of further assistance.
FAQ
Powerbox Australia has flexible production capabilities that can accommodate a wide range of quantities, from single converters with unique features to large-scale production quantities exceeding 50,000 units per year.
Powerbox Australia houses design facilities with a power conversion and inverter development laboratory. These facilities include in-house EMC testing and adhere to proper design controls, including verification and validation testing.
If an off-the-shelf power converter product does not meet the specific requirements of your application, a custom-designed power converter may be the best solution. It can be a value-added design using off-the-shelf power modules or a full custom design built from the component level upwards.
Powerbox Australia specialises in various custom power solutions, such as DC UPS Battery Charger Systems, DC/DC rolling stock railway converters, redundant rack mounting power supply systems, DC/AC rolling stock railway inverters, mining equipment power supplies, communications DC power systems, security DC power systems, and medical power supplies.
Custom-designed power solutions from Powerbox Australia provide industries with tailored electrical and mechanical features that meet their specific needs. These solutions offer the best approach when standard off-the-shelf products are not suitable, empowering industries with top-tier power supply solutions.
TGE (Air Freight) to most of WA and the rest of Australia will be 1-2 days. Up to 5kg. Please note, larger items may take longer to deliver.
For Reference, Road Freight to:
Perth area – Approx. 6 days
Carnarvon WA – Approx 8-9 days
Port Hedland WA – Approx 10 days
Broome WA – Approx 10 days
Darwin NT - Approx 8 days
Cairns QLD - Approx 6 days
We mostly use Direct Freight Australia wide( Road Service). We also use TGE Team Global Express ( Formally Toll Priority) for smaller parcels up to 5kg to WA, TAS, NT and remote QLD.
Yes. Tracking information is printed on the bottom of the invoice which is emailed to customer.
Please contact us if you live in a remote location and have experienced difficulties with deliveries in the past. We will work with you to find the best solution.
The total purchase price of any goods is inclusive of shipping and handling charges – indicated on the Powerbox invoice and prior to placing your order online.
Direct Freight will usually contact us for further information if delivery cannot be made. TGE is not monitored but can be contacted if not received in time.
We use flat rate shipping Australia Wide for most orders. Larger orders can be estimated upon request.
Orders can often be shipped quicker however this needs to be arranged as higher freight charges may apply.
Yes. Although extra charges could apply.
Yes. Methanol Fuel Cells and Lithium Batteries are deemed "dangerous goods" by carriers which involve higher shipping charges and are generally quoted in advance.
The processing time for RMAs may vary depending on the nature of the product and the issue. Our customer support team will provide you with an estimated timeline and keep you updated throughout the process.
The cost of transport and packing for the returned goods are the responsibility of the sender.
Yes, there is typically a time limit for submitting an RMA request. Please check our warranty policy for the specific timeframe within which an RMA request should be made.
When requesting an RMA, please provide details such as your name, order number, product serial number, description of the issue, and any supporting documentation or photos if necessary.
To initiate RMAs with Powerbox Australia, simply fill out the form on our website. Once submitted, the form will be emailed to service@powerbox.com.au for processing. Please ensure all required fields are completed for efficient processing. Contact our customer support team for further assistance.
If you purchased your Victron product from Powerbox we can help with a return for a faulty product or repair. You will need to submit a RMA form to us first. If your product was purchased somewhere else you will need to contact the company you purchased it from, or contact Victron Energy directly to seek support.
The total purchase price of any goods is inclusive of shipping and handling charges – indicated on the Powerbox invoice and prior to placing your order online.
PLEASE NOTE: Customer(s) are responsible for all freight charges for re-deliveries or incorrect delivery details. Any additional freight charges will be added to the invoice total.
Powerbox will arrange shipment of ordered goods to the Customer on a Free On Board (F.O.B) basis.
